FAQ

What sizes do you have?

Most of our styles come in S to XXL. Every product page has a size chart, or you can WhatsApp us your bust and waist measurements and we'll help you pick.

How fast do you ship?

Orders are dispatched within 24–48 hours (Mon–Sat). We ship all over India, and you'll get tracking by SMS and email.

Is Cash on Delivery available?

Yes. Cash on Delivery is available for an extra ₹100 per order. Prepaid orders (UPI, cards, net banking) have no extra charge.

What is your exchange and return policy?

You can request an exchange or a return within 7 business days of delivery. The product must be unused, unwashed and in its original packaging, with all tags intact. Custom-made items can't be exchanged or returned.

Exchanges: allowed once per order, for a different size, colour or product. You can exchange for a product of similar or higher value. If you choose a higher-value product, you'll need to pay the difference before the exchange order is dispatched. If the item you want isn't available, we'll offer store credit.

Returns: refunds are issued after the product reaches our warehouse and passes inspection. Prepaid orders are refunded within 7–10 business days. COD orders are refunded as store credit or by UPI/bank transfer. Shipping charges and COD fees are non-refundable.

How to start: send us your order number on WhatsApp or email dashdollsofficial@gmail.com, with a video of opening the parcel. Once approved, ship the product back to us; reverse shipping is paid by the customer. Received a wrong or defective item? Tell us within 48 hours of delivery, with photos.

Full details: Returns, Exchanges & Refund Policy.

Get in touch

Mon–Sat, 11 AM–6 PM (IST)
WhatsApp: +91 99994 46504
Email: dashdollsofficial@gmail.com