Refund policy

1. Returns
• Return requests must be made within 7 business days of receiving the product. Requests after this period will not be accepted.
• The product must be unused, unwashed and in its original packaging, with all tags intact.
• Custom-made items are not eligible for return.
• To request a return, contact us on WhatsApp or email dashdollsofficial@gmail.com with your order number, a video of opening the parcel, and a video of any defects.
• Once approved, you ship the product to our address. Reverse shipping is paid by the customer.
• Returns are accepted only after the product reaches our warehouse and is inspected. If it is wrong, damaged, defective or used, it will be sent back to you as it is, with shipping paid by the customer.

2. Exchanges
• Exchange requests must be made within 7 business days of receiving the product.
• Exchanges are allowed only once per order, so please choose sizes and styles carefully.

• You can exchange for a product of similar or higher value. If you choose a higher-value product, you must pay the difference before the exchange order is dispatched.
• The product must be unused, unwashed and in its original packaging, with all tags intact.

• Custom-made items are not eligible for exchange.
• Clearance sale or offer items can only be exchanged, with an additional reverse pickup and shipping charge.
• To request an exchange, contact us on WhatsApp or email and mention the size, colour or product you want instead. Once approved, ship the product back to our warehouse at your own cost.
• The exchange is dispatched after we receive and inspect the returned product. If the item you want is unavailable, we will offer store credit.

3. Refunds
• Refunds apply only to products returned under the return policy above, and are issued after the product passes inspection.
• No refund is issued for items that don't meet the return conditions, or for wrong products sent back to us.
• Partial returns: the refund is reduced by any discount that no longer applies. For example, if you bought 4 items with an 18% discount and return 3, the item you keep is charged at full price.
• Prepaid orders are refunded within 7–10 business days after the product passes inspection.
• COD orders are refunded as store credit or by UPI/bank transfer within 7–10 business days after approval.
• Shipping charges and COD fees are non-refundable.

4. Damaged, defective or wrong items
Please inspect your order on delivery. Claims for wrong or defective items must be raised within 48 hours of delivery, with photos. We may ask for a video. We are not responsible for items damaged during return shipping, so please pack returns securely and keep proof of dispatch.

5. Order cancellation
Orders cannot be cancelled from the website or your account once placed. To request a cancellation, email dashdollsofficial@gmail.com with your order number. Cancellations are accepted only if the order has not yet been dispatched.

6. Contact
KIRTI ENTERPRISES (Dash Dolls)
Email: dashdollsofficial@gmail.com
Phone / WhatsApp: +91 99994 46504

We reserve the right to refuse returns, exchanges or refunds that do not meet the conditions above.